1. Login to your Tagalys dashboard and click on 'View all pages'
  2. Click on 'Edit' on the page where 'Pinned/Promoted' products are to be removed
  3. Click on 'Curate'
  4. The pinned products are shown on the left panel
  5. Now click on the 'X' icon on the individual products to remove selective products
  6. To remove all the products, click 'Nothing Selected' -> 'Select All' -> 'Actions' -> 'Remove'
  7. Hit 'Save' and now all the 'Pinned/Promoted' products will be removed and will be positioned as per the sort order set in the listing page


You can also check out this screen recording which explains the above process

(Turn on Captions/Subtitles to follow the instructions)