How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
What is Personalization?
What is Localization?
What is Trending?
What is Merchandising - Intelligent product listing pages?
How does Smart Product Listing pages influence my revenues?
See all 37 articles
Plans & Payment modes
What does a 28 day Free Trial mean?
What happens after the free trial ends?
How often will I get charged?
Do you have any contracts or cancellation fees?
Do you offer discounts?
See all 11 articles
How often is the data refreshed?
How secure is my data?
What happens to my data if I cancel my account?
Where is my data stored?
Can I host Tagalys on my own servers?
I forgot my password. How do I reset it?
How do raise a ticket to fix an issue or a feature request?
How do I cancel my account?
How reliable is your service? What are the odds of seeing down time?
Heard the founders are awesome. Tell me more about them.
See all 27 articles
Can I use the Tagalys "Visual product merchandising" app to add products into my Collections?
Guide: How to install Visual Merchandising (Advanced) in your Shopify store
How do I find my Shopify-managed domain name?
Paid plan - Trending Search Results
Paid Plan - Localized Search Results
Paid plan - Personalized Search Results
What does "Maximum Searches per month" mean?
What do you consider as maximum catalog size?
See all 9 articles
Product Listing Pages
Visual Merchandising - Paid plan
What are active pages?
What is a friendly url?
What is a page title?
What are conditions for creating a listing page?
See all 10 articles
How do you calculate Impressions/Month?
How do you calculate Catalog Size?
Installation & On-boarding
Why do I need a CRON setup?
How do I setup a CRON in Magento?
I have completed the sync process in the initial setup, but do not see the api working. What next?
How do you disable default search suggestions from Magento?
Something went wrong during installation of the extension. Please help.
See all 21 articles
I have made changes to fields in my product table. Will they be synched with Tagalys?
What extensions does Tagalys have with Magento?
How can I define if an attribute is Searchable or not?
How often are products synched with Tagalys?
How do I hide certain products from search results?
See all 23 articles
My CRON is setup, but I do not see updates in products being synched with Tagalys. Is my Magento Cron working as expected?
Why are some attributes not showing as filters/facets in search results?
Oops. I just saw out of stock products in results from the Tagalys API. What next?
Why are some products missing in the API/results sent back by Tagalys?
How do I file a ticket for an issue I am facing?
See all 13 articles
How do I add a Quick Look / Add to Cart / Add to Wishlist button?
How do I override the Tagalys CSS
How do I override the Tagalys JS?
How do I change the font and colors of headings, links, text and form elements?
How do I change the hover color of links?
See all 10 articles
How can I install Tagalys to my custom built ecommerce platform?
Is Tagalys compatible with platforms other than Magento?
Help Desk Software